Our Customer Service Charter sets out our own commitment to all customers of Cushillo Personnel Ltd.

Quality: As Members of REC (The Recruitment & Employment Confederation). We have signed up to adhere to their Code of Ethics. We are committed to operating according to the highest standards. Through our membership our knowledge and skills are kept up to date so we remain at the forefront of industry best practice.

Service: In all our dealings with you we will treat you honestly, openly and fairly. We will provide you with our Terms and Conditions of business from the first meeting, and before we provide any services. Any candidate that Cushillo Personnel recommends will be suitable with relevant skills or experience for the role. We conduct checks on all our candidates before representing them. These checks include identity, qualifications and eligibility to work.

Satisfaction: We continually strive to improve our levels of service by monitoring customer satisfaction. Upon completion of your recruitment vacancy, we will contact you to ensure you are completely happy with your new employee. We take great pride in our service and if you have any questions, problems or any issues at all, please let us know and we will deal with them promptly and courteously.

Price: We are committed to offering our clients competitive recruitment rates without compromise on quality. Our priority is to get it “Right First Time & Every time” when a client uses our service. Our terms and conditions of business clearly state what our costs and rebates are. If any verbal promises are made by our consultants, they will be noted in the contract and counter signed by consultant.

Social Communication: We take a great deal of pride in our service and understand the importance of building effective partnerships. We will harness the commercial advantages of social media to help build professional relationships and grow our business. With the growing use of social media emerging as a significant trend that is beginning to redefine the recruitment landscape, we will use social media channels to form and strengthen client relationships, increase candidate pull and enhance our brand.

Diversity: We believe in creating an inclusive environment in which everyone feels valued, where their talents are being fully utilised and in which organisational goals are being met. In sourcing talent for our clients, diversity simply means business sense. We acknowledge the unique contribution that all potential candidates can bring in terms of their culture, ethnicity, race, gender, nationality, age, religion, disability, sexual orientation, education, experiences, opinions and beliefs. Partnerships will be forged between Cushillo Personnel and local employment community partners. It will result in a more cohesive strategy and help employers to fill their vacancies.

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