Export Sales Executive

Salary: Negotiable - Negotiable
Location: Not Specified
Ref: NG103

Job Description

Sales Executive required for our client, a bearing and fasteners manufacturer in Halesowen, who continue to experience substantial year on year growth by focusing on our 3 main principles, Stock, Service and People.

We have two exciting new internal sales opportunites to join our client's Export team working at the Halesowen branch.

On offer for the right candidatee is the opportunity to work for an employer where success is valued and recognised.

You will have responsibility for providing accurate quotes, order processing /management and resolving day to day queries, while continuing to seek ways to proactively assist customers. The role will suit a candidate who enjoys working in a busy environment working to strict deadlines, managing multiple tasks whilst at the same time building, maintaining and improving relationships with team members and customers.

Purpose: Projecting a professional company image through phone interaction, by undertaking a multi-tasking role encompassing customer communications, promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, and associated administration and support tasks.

Main duties & responsibilities:

The efficient response to incoming phone enquiries and orders
Achieve profitable sale of goods across the product range, up-selling as appropriate
Build rapport with customers, establishing credibility when providing product and service information
Prompt follow-up on customer enquiries not immediately resolved
To utilise the company's bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation.
Undertake ad hoc purchasing tasks, including placing orders with suppliers
Work with management/colleagues to identify improvements to services and products
Research and source solutions using internet and the company's bespoke IT package
Resolve customer invoice queries, liaising with the company's HQ Accounts team and other colleagues as appropriate
Sales & purchasing admin support including accurate filing and retrieval of documentation
To undertake other similar or associated duties as may be assigned to you

Knowledge & Skills requirements:

Willing and able to learn about and support new products
Proficient in basic computer applications
Professional level verbal and written communication skills, numerate
Customer focused, driven to provide consistent high level of service
Takes personal responsibility for timely and accurate fulfillment of customer requirements
Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required

Working Hours:
40 hours Monday to Friday plus 1:4 Saturday mornings by rota. Additional working hours may be required during busy periods.

Salary Guide:
Negotiable depending on experience.
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