Membership Administrator / Co-ordinator

Salary: £16,000 -  £20,000
Location: [Staffordshire] Wolverhampton
Ref: NG62

Job Description

Membership Administrator / Co-ordinator required for our professional services client based in Wolverhampton. We have a fantastic new opportunity for an energetic; customer focused and passionate Membership Administrator / Co-ordinator to join our team.

You will be required to support the Account Managers to retain and recruit members, including promoting our services, events and workshops.

To administer the membership database, updating records, prepare monthly reports and identify target members for further engagement and members at risk to share with account managers.

Key duties will include:
• Work with account managers to keep members updated, calendar invites and general administration providing high level of customer care.
• Manage membership database and identify opportunities for further engagement to account managers.
• Work with Finance team to ensure invoices are sent, followed up and paid, reporting areas of concern accordingly.
• Run monthly reports for Director of Business Support regarding income, membership numbers, resignations and reconciling payments.
• Ensure new members have received their joining information.
• Work closely with the marketing team to ensure knowledge of events and activities pertinent to membership, ensure account managers briefed accordingly.
• Work with website author to ensure member details are correct.
• Manage webchat facility on behalf of membership team.
• Manage membership email inbox and phone line and disseminate accordingly.
• Oversee member to member offers via website to ensure corporate guidelines are met.
• Work with internal teams to promote membership and gather knowledge to enhance our offer.

Experience required
• Previous experience within a professional B2B environment.
• Working knowledge of Microsoft packages.
• Knowledge of sage line 50 an advantage.
• Acute attention to detail.
• Good communication skills.

Salary & benefits Package:
• £16K - £20K per annum dependent on experience
• 25 days per year plus public holidays
• Company Pension scheme 6% contribution based
• Death in Service Insurance – 3 x gross salary

Working Hours:
Our standard hours of work are 35 per week. This role requires some flexibility in response to business requirements including the need to attend some meetings outside normal office hours.

Personal Development
We recognise the importance of training and personal development for all our employees. We encourage a learning culture and support a range of training and development opportunities.
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