IT Support Apprentice

Salary: £12,000 -  £14,000
Location: [Hereford and Worcester] Redditch
Ref: JC891

Job Description

IT Support Apprentice. Reporting to the Group IT Manager based in Redditch, UK you will provide 1st line support to all computers users within our business and support the Group IT Manager with projects/issues across the group companies. Investigate & propose improvements to the business infrastructure and work alongside IT team on infrastructure & standardisation projects.

• Provide first line support for all users
• Maintain a hardware inventory
• Maintain a professional presence to enhance the quality and reputation of both the department and the company
• Assist users in resolving any IT issues through guidance (telephone, email or in person)
• Monitor any harmful attacks such as viruses & Spyware and take preventative steps where possible to minimise disruption
• Maintain adequate stock for printer consumables
• Generally undertake such duties deemed necessary by the IT Manager as and when appropriate.

Essential skills required:
• Ideally studied an IT course at college
• Excellent troubleshooting & communication skills
• Excellent knowledge of Microsoft Office applications
• Accurately identifies customer requirements, expectations, and needs.
• Seeks feedback from customers to identify improvement opportunities.
• Addresses customer needs by involving the right people (resources) at the right time.
• Establishing Trust/Demonstrate Integrity
• Acts in accordance with policies and practices.
• Does not disclose confidential information
• Seeks opportunities to acquire new knowledge and skills.

Salary Guide: 13k
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